Privacy Policy

Who We Are

Welcome to UTC Borehole Establishment Products, your trusted one-stop shop for borehole establishment products. Our website addresses are https://boreholeproducts.co.za and https://boreholeproducts.com. We distribute throughout South Africa and export to the SADEC region, including Mauritius and Saint Helena Island.

Overview

At UTC Borehole Establishment Products, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or interact with our services.

Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you fill out forms on our website, make a purchase, or contact us directly.
  • Technical Information: We collect information about your visit to our website, including your IP address, browser type, operating system, and the pages you view. This information is collected through cookies and other tracking technologies.
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our website and services
  • To improve, personalize, and expand our website and services
  • To communicate with you, including customer service, updates, and promotional content
  • To process your transactions and manage your orders
  • To detect and prevent fraud, spam, and other security issues

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you interact with our site, and improve our services.

  • Types of Cookies:
    • Essential Cookies: These cookies are necessary for the website to function properly.
    • Performance Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve its functionality.
    • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
    • Advertising Cookies: These cookies are used to deliver relevant advertisements to you.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

We may use third-party services to enhance our website’s functionality, such as embedding content (e.g., videos, images) from other websites. These third-party sites may collect data about you, use cookies, and track your interaction with the embedded content.

Data Sharing

We do not sell or share your personal information with third parties for their own marketing purposes. We may share your information with trusted partners who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
  • User Accounts: For users who register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time, except for their username.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request the correction of inaccurate data
  • Request the deletion of your data
  • Object to the processing of your data
  • Request the restriction of processing your data
  • Request a copy of your data in a structured, commonly used, and machine-readable format

To exercise these rights, please contact us using the contact information provided below.

Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmitting data over the internet or storing data is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: +27 87 550 3189
Address: 1040 Treurnich Street, Rayton, South Africa
Email: admin@boreholeproducts.co.za